Position Overview:
The Inside Sales Representative provides daily support to Business Aircraft customers across the Americas, including generating quotations, answering customer inquiries, processing sales orders, negotiating terms, and ensuring overall customer satisfaction. The role involves maintaining and developing customer relationships, identifying new sales opportunities, setting prices and ensuring sales and margin targets are met.
This position requires occasional business travel to visit customers, attend industry events, and participate in company meetings. This role reports to TES Parts Sales Director.
Candidates should have proven experience in a similar position within the business aircraft aftermarket sector.
Key Responsibilities:
Customer Interaction & Account Management
- Serve as the primary point of contact for assigned accounts, including top-tier customers.
- Respond promptly to customer inquiries and requests for quotes.
- Process orders efficiently, ensuring fulfillment within agreed timelines.
- Provide accurate information on products, services, promotions, and company policies.
- Monitor customer satisfaction and address concerns proactively to promote retention.
- Maintain and update records in CRM (Salesforce).
Sales & Business Development
- Identify and generate new sales leads through outbound calls, emails, and online research.
- Qualify leads by assessing needs, budget, and timelines.
- Initiate and maintain communication with prospects, building relationships and understanding requirements.
- Negotiate pricing, terms, and warranties to close deals effectively.
- Achieve monthly and quarterly sales and margin targets.
- Set, review and manage pricing to ensure margins are achieved.
- Utilize sales reports to track trends, identify opportunities, and monitor account status.
Product & Parts Management
- Manage engine and APU opportunities, including procurement, sale, and exchange from inventory or via broker partnerships.
- Track engine and APU transactions in CRM.
- Source unavailable parts through reliable vendor networks, leveraging customer relationships and platforms such as PartsBase.
- Provide troubleshooting support for part-related issues, escalating complex matters to relevant departments.
Cross-Functional Coordination
- Collaborate with Sales/Product Line Manager, Supply Chain, Accounting, and Warehouse Operations to ensure smooth order processing and payment collection.
- Act as a liaison between customers and internal departments such as marketing, customer service, and technical services.
Qualifications:
Education & Experience
- Bachelor’s degree in Sale, Business, or Aviation-related field or a minimum of five years’ related experience (experience may substitute for formal education).
- Experience in business aircraft aftermarket support, customer service, sales, or distribution preferred.
- Familiarity with Bombardier platforms (Learjet 60, Challenger 600 Series) and Honeywell products.
- Experience working with Operators, MROs, and parts distributors in the business jet sector.
Skills & Competencies
- Fluent in English with excellent verbal and written communication skills.
- Strong accuracy, accountability, and decision-making abilities.
- Able to work effectively in high-pressure, time-sensitive environments.
- Able to work with minimum supervision.
- Proficiency in Microsoft 365: Powerpoint, Teams, Excel and Word.
- Knowledge of aviation supply chain quality requirements.
- Solid understanding of markup, margin, cost, discounts, and pricing strategies.
- Experience with Quantum ERP, and Salesforce CRM.
Additional Desirable Skills
- Aviation aftermarket or distribution experience.
- Advanced Salesforce CRM and Quantum ERP proficiency.
Working Conditions
- Standard hours: Monday through Friday, 8:00 am – 5:00 pm, with occasional after-hours work to support AOG/work stoppage and coordinate with customers and colleagues.
- Business travel required.