• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Conducts or acquires background checks and employee eligibility verifications.
• Conduct new hire orientation and onboarding.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

• Operational Oversight: Manage daily operations, ensuring all processes run smoothly and efficiently.
• Team Leadership: Lead, mentor, and develop a team of professionals, fostering a culture of excellence and continuous improvement.
• Process Optimization: Identify and implement process improvements to enhance operational efficiency and effectiveness.
• Quality Assurance: Maintain high standards of service quality, ensuring compliance with industry regulations and company policies.
• Budget Management: Develop and manage operational budgets, ensuring cost-effectiveness without compromising quality.
• Performance Monitoring: Track and report on key performance indicators (KPIs), making data-driven decisions to drive improvements.
• Customer Focus: Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing their needs promptly.
• Health and Safety: Ensure all operations comply with health and safety regulations, promoting a safe working environment.
• Strategic Planning: Contribute to the development and execution of operational strategies that support TES’s growth and objectives.
• Collaboration: Work closely with other departments, including Sales, Finance, and HR, to ensure alignment and support business goals.

• All duties of a Level 3 Technician
• Supervise technicians and provide technical assistance
• Develop processes and methods for lean work flow
• Audit remote facilities / technicians
• Interact with customers
• Open work orders
• Schedule Technician jobs
• Approve time and make corrections in T-Sheets

• Operational Oversight: Manage daily operations, ensuring all processes run smoothly and efficiently.
• Team Leadership: Lead, mentor, and develop a team of professionals, fostering a culture of excellence and continuous improvement.
• Process Optimization: Identify and implement process improvements to enhance operational efficiency and effectiveness.
• Quality Assurance: Maintain high standards of service quality, ensuring compliance with industry regulations and company policies.
• Budget Management: Develop and manage operational budgets, ensuring cost-effectiveness without compromising quality.
• Performance Monitoring: Track and report on key performance indicators (KPIs), making data-driven decisions to drive improvements.
• Customer Focus: Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing their needs promptly.
• Health and Safety: Ensure all operations comply with health and safety regulations, promoting a safe working environment.
• Strategic Planning: Contribute to the development and execution of operational strategies that support TES’s growth and objectives.
• Collaboration: Work closely with other departments, including Sales, Finance, and HR, to ensure alignment and support business goals.

• Responsible, under the direction of the Supervisor/Manager, Engine Shop for assisting operators of aircraft engines in the following phases of maintenance:

  1. Perform inspection, airframe interface, ground operation, troubleshooting, adjustment and repair of engines and related accessories, as installed in customer aircraft per manufacturer’s instructions.
  2. Accomplish duties in such a manner as to present an image of professionalism to the customer and their agents that is the embodiment of service assistance in conforming the results to the manufacturer’s approved modification specifications in engines and related accessories.
  3. Have knowledge of and where to obtain any required information.
  4. Monitor tooling calibrations for any equipment used to perform designated tasks.
  5. Perform any appropriate inspection they are certified to perform following completion of engine repairs and modifications and the inspection of powerplants following their installation into the aircraft for final acceptance and release to service.
  6. Make airworthiness determinations and providing suitable certification for the work performed including the Final Inspection and “Release to Service” of any work accomplished within the Repair Station’s Rating either at the Repair Station or at any other location.
  7. Establish and maintain positive and effective contact with customers, brokers, agents, and others to enhance opportunities for new and continuing business development.
  8. Accomplish duties in a manner that presents an image of professionalism to the customer and their agents that is the embodiment of service assistance in conforming the results of the repair/maintenance activities to the manufacturer’s approved modification specifications in engines and related accessories.

• Ability to delegate processing of customer orders efficiently.
• Ability to support the team, as needed, for assisting with Customer Orders, Inquiries..etc in order to facilitate the successful delivery from inception to invoicing.
• Lead and motivate by example and maintain professionalism at all times.
• Maintain financial accounts by processing customer adjustments including but not limited to: credit limit increases/decreases, contact information, creation of new accounts, and merging of accounts to assist the department’s requirements.
• Coordinate effectively with colleagues globally.
• Ability to multi-task, prioritize, and manage time effectively as well as the team.
• Responds to call or emails to customers to provide follow-up on inquiries.
• Assists with ensuring Standard Operating Procedures (SOP) are kept up to date and/or with the creation of new SOP processes that need to be documented and implemented.
• Assists the Customer Service Manager in ensuring SOP’s and departmental changes are being implemented and adhered.
• Reviews open order reports to ensure processing is being completed in a timely manner; delegates follow-ups as needed.
• Provides assistance and generates documentation to solve customer issues/requests/complaints in accordance with procedures, and when required, escalates complex issues to appropriate personnel or department, as required.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes products/services to ensure business targets are met.
• Provides leadership within the Customer Service group to ensure accountability and integrity.
• Build sustainable relationships of trust through open and interactive communication.
• Must provide after-sales support for client contracts to ensure customers’ expectations are met.
• Performs duties related to overall customer service and is the first point of contact for any escalation involving internal or external customers.
• Works with Customer Service Manager to help set priorities and goals.
• Ensures all incoming Salesforce cases are being managed and answered in a timely manner meeting or exceeding expectations directing cases to other team members, as necessary.
• Provides support to sales team regarding customer concerns.
• Coordinates with sales reps to identify inside sales opportunities.
• Serves as customer interface on product status and delivery and answers questions about warranties or terms of sale.
• Maintains knowledge of TES organization and products to provide the appropriate information and support to customers.
• Consistently documents customer service needs to identify patterns and maintain quality.
• Other duties as assigned.

Customer Interaction & Account Management

• Serve as the primary point of contact for assigned accounts, including top-tier customers.
• Respond promptly to customer inquiries and requests for quotes.
• Process orders efficiently, ensuring fulfillment within agreed timelines.
• Provide accurate information on products, services, promotions, and company policies.
• Monitor customer satisfaction and address concerns proactively to promote retention.
• Maintain and update records in CRM (Salesforce).

Sales & Business Development

• Identify and generate new sales leads through outbound calls, emails, and online research.
• Qualify leads by assessing needs, budget, and timelines.
• Initiate and maintain communication with prospects, building relationships and understanding requirements.
• Negotiate pricing, terms, and warranties to close deals effectively.
• Achieve monthly and quarterly sales and margin targets.
• Set, review and manage pricing to ensure margins are achieved.
• Utilize sales reports to track trends, identify opportunities, and monitor account status.

Product & Parts Management

• Manage engine and APU opportunities, including procurement, sale, and exchange from inventory or via broker partnerships.
• Track engine and APU transactions in CRM.
• Source unavailable parts through reliable vendor networks, leveraging customer relationships and platforms such as PartsBase.
• Provide troubleshooting support for part-related issues, escalating complex matters to relevant departments.

Cross-Functional Coordination 

• Collaborate with Sales/Product Line Manager, Supply Chain, Accounting, and Warehouse Operations to ensure smooth order processing and payment collection.
• Act as a liaison between customers and internal departments such as marketing, customer service, and technical services.

• Perform inspections, troubleshooting, adjustments, repairs, and operational testing on engines and related systems per OEM instructions.
• Conduct engine changes, scheduled inspections, and in-field repairs on customer aircraft.
• Make airworthiness determinations and issue Return to Service certifications within your authorized scope.
• Maintain tooling calibration for all assigned equipment.
• Serve as TES’s on-site representative, ensuring technical accuracy, safety compliance, and positive customer engagement.
• Professionally communicate with customers to explain technical findings, recommend solutions, and maintain strong relationships.
• Drive resolution of technical and logistical issues while balancing operator needs, regulatory requirements, and company standards.
• Prepare and complete all required documentation in accordance with regulatory and company requirements.

• Process Customers Orders efficiently and accurately from inception to invoicing.
• Coordinate and communicate effectively with internal and external customers.
• Contribute to successful delivery of Customer Orders.
• Confers with customers that contact the organization by telephone or electronically to provide information about organization products or services, discuss customer accounts, and obtain or address customer complaints, process Requests for Quotes, process Rental requests, and other tasks as necessary.
• Responds to call or emails to customers to provide follow-up on inquiries.
• Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
• Provides technical assistance to customers and escalates complex issues to appropriate personnel as required
• Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
• Confers with Operations, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote products/services to ensure business targets are met.
• May provide after-sales support for client contracts to ensure customers satisfactions are met.
• Performs duties related to overall customer service.
• Provides support to sales team regarding customer concerns.
• Coordinates with Inside Sales to identify opportunities.
• Serves as customer interface on product status and delivery.
• Maintains knowledge of TES organization and products to provide the appropriate information and support to customers.
• Consistently documents customer service needs to identify patterns and maintain quality.
• Other duties as assigned.

• Verifies purchased products were obtained from an approved source as listed on the qualified vendor listing and directs the product to the appropriate area for inspection. Identifies material requiring inspection using the check for acceptance (CFA) processing accordance with established policy and procedure.
• Researches and reconciles discrepancies noted during the cycle count process; completes discrepancy reports and performs computer system data entry from receiving documentation in accordance with established policy and procedure. Segregates non-conforming material from accepted material to prevent inadvertent use.
• Communicates non-conformities found with the appropriate department.
• Cleans incoming trays and moves parts from gateway to engine trays.
• Moving of aircraft engines, engine containers, materials transport containers and facility maintenance equipment with forklifts between plants.
• Organizing engine container yards for cleanliness and orderliness
• Preparation of aircraft engine containers for shipment

• Installing aircraft engines into transport containers
• Operates a forklift truck within all safety guidelines; fuels vehicle when needed and notifies supervisor when problems are encountered with its operation
• Conducts an inventory of engine parts located on the engine trays to determine part requirements for build kit completion.
• Liaises with production planners to locate parts, expedite work, and/or obtain estimated completion dates.
• Logs received and shipped items into production management receiving system to maintain lot control registry.
• Provides materials, components, and engines in a timely manner by physically moving them from stock points either manually or by way of material handling equipment (i.e., forklift, pallet jack, etc.)
• Uses the production management computer system to dispense and receive information such as receipts, transfers, returns, cycle counts, product codes, part numbers, quantities, comments, outstanding demands, non-conformance tags, etc.
• Stocks consumables and parts on warehouse shelving.
• Arranges parts/components into kits as per original equipment manufacturer parts manuals.
• Prepares and completes a variety of documentation required for credit and export compliance, vendor returns, picking and shipping of parts, service center transfer shipments, etc.
• Controls data integrity of inventory systems by creating and updating system files. 
• Communicates with global Customer Service Teams of any outbound order discrepancies via phone, email or Chat.
• Works with 3^rd party LTL/Parcel carriers to ensure deliveries are made in accordance with customer requirements.