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APU Rental

Engine and APU Parts Sales Product Line Specialist

Job Description:

As the Engine and APU Parts Sales Product Line Specialist, you will play a crucial role in ensuring the smooth and efficient distribution of OEM parts for Engines and Auxiliary Power Units (APUs). You will be responsible for managing over-the-counter parts sales, building strong relationships with customers, and contributing to the overall success of TES in the Business Aviation sector.

Key Responsibilities:

  • Over-the-Counter Sales: Manage and execute the sales of OEM parts for Engines and APUs directly to customers over the counter.

  • Customer Relationship Management: Build and maintain strong relationships with customers, providing excellent service and addressing their parts requirements. Particular focus will be on operators, MROs and OEMs whom TES deals with on a daily basis.

  • Product Knowledge: Stay informed about the latest developments in Engine and APU technology, ensuring a deep understanding of the products being sold.

  • Order Processing: Efficiently process parts orders, ensuring accuracy and timely delivery to meet customer expectations.

  • Collaboration: Work closely with the sales team, MRO specialists, and other departments to ensure seamless coordination and customer satisfaction.

  • Market Analysis: Conduct market analysis to identify trends, opportunities, and potential areas for commercial growth in the Engine and APU parts sales function.

Qualifications:

  • Bachelor’s degree in Business, Aviation Management, or 5-8 years of experience in leu of degree.

  • Proven experience in sales and/or account management, preferably in the Business Aviation sector..

  • Strong knowledge of Engines and APUs, with a focus on OEM parts.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a collaborative team.

  • Detail-oriented with strong organizational and multitasking abilities.

  • Proficient in relevant software applications.

Accounting AR Specialist

Job Description:

As an Accounts Receivable Specialist at TES, you will play a critical role in ensuring the financial health of our organization by managing the accounts receivable process. You will be responsible for maintaining accurate records of all receivables, ensuring timely collection of payments, and resolving any discrepancies. Your attention to detail and dedication to excellence will help support our mission to optimize aircraft availability and deliver superior service to our clients.

Key Responsibilities:

  • Manage and oversee the accounts receivable process, including invoicing, payment collection, and reconciliation.
  • Maintain accurate and up-to-date records of all receivable transactions.
  • Monitor accounts to identify overdue payments and take appropriate action to collect outstanding amounts.
  • Communicate effectively with clients to resolve payment issues and discrepancies.
  • Prepare and distribute regular reports on receivable status and collection efforts.
  • Collaborate with other departments to ensure accurate and timely invoicing.
  • Assist in the development and implementation of accounts receivable policies and procedures.
  • Support the month-end and year-end close processes.
  • Ensure compliance with company policies and relevant accounting regulations.
  • Provide excellent customer service to internal and external stakeholders.
  • Other duties as deemed necessary.

Qualifications:

  • Bachelor’s degree in accounting, Finance, or a related field, or 7 years’ experience in accounting in lieu of degree.
  • Proven experience in accounts receivable or a similar role.
  • Strong knowledge of accounting principles and practices.
  • Proficiency in accounting software and MS Office, particularly Excel.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and organizational skills.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High level of integrity and professionalism.

Driver

Description

Summary: 

As a Driver at TES, your primary responsibility is to provide safe and efficient handling and transportation of tooling and parts. You will play a crucial role in ensuring timely delivery and maintaining the integrity of our goods.

Responsibilities:

  • Collect, load, and deliver goods according to schedule, prioritizing safety and efficiency.
  • Immediately report any problems or discrepancies to the management team for resolution.
  • Ensure proper packing of all parts and tooling, adhering to OEM manuals and company procedures to maintain quality standards.
  • Utilize appropriate equipment to safely load and unload the vehicle, following company protocols and safety guidelines.
  • Complete all necessary paperwork accurately and on time, filing accordingly for record-keeping purposes.
  • Maintain cleanliness, tidiness, and organization of the vehicle and working area, upholding TES’s standards of professionalism.

Qualifications

Requirements:

  • Valid driver’s license with a clean driving record.
  • Proven experience in driving and transportation, preferably in a similar role.
  • Strong attention to detail and adherence to safety protocols.
  • Ability to effectively communicate and collaborate with the management team.
  • Familiarity with OEM manuals and procedures preferred.
  • Physical ability to lift and move heavy items as needed.
  • Strong problem-solving skills to address unexpected challenges during transportation and delivery processes.

Physical And Mental Demands:

  • The role entails working in a shop environment, occasionally requiring exertion of up to 75 pounds of force to lift, carry, push, pull, or otherwise move objects.
  • Near clarity of vision, reaching, handling, and effective verbal communication skills are necessary to successfully perform job duties.
  • Mental demands include executing duties under typical stresses associated with detailed administrative customer service work, often in a time-sensitive environment, necessitating an acceptable level of product and practice knowledge.

Operations Manager

Role Overview:

As an Operations Manager at TES, you will be instrumental in shaping our company’s strategic direction. You will will be responsible for leading a team, optimizing processes, and maintaining the high standards of service that define TES.  You will be accountable for evaluating business performance and identify opportunities for growth and improvement. This position demands a strategic thinker with robust analytical skills, a deep understanding of the aviation industry, and the ability to communicate insights effectively.

Key Responsibilities:

  • Operational Oversight: Manage daily operations, ensuring all processes run smoothly and efficiently.
  • Team Leadership: Lead, mentor, and develop a team of professionals, fostering a culture of excellence and continuous improvement.
  • Process Optimization: Identify and implement process improvements to enhance operational efficiency and effectiveness.
  • Quality Assurance: Maintain high standards of service quality, ensuring compliance with industry regulations and company policies.
  • Budget Management: Develop and manage operational budgets, ensuring cost-effectiveness without compromising quality.
  • Performance Monitoring: Track and report on key performance indicators (KPIs), making data-driven decisions to drive improvements.
  • Customer Focus: Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing their needs promptly.
  • Health and Safety: Ensure all operations comply with health and safety regulations, promoting a safe working environment.
  • Strategic Planning: Contribute to the development and execution of operational strategies that support TES’s growth and objectives.
  • Collaboration: Work closely with other departments, including Sales, Finance, and HR, to ensure alignment and support business goals.

Qualifications:

  • 5+ years’ experience in an operations management leadership role in corporate aviation
  • Must have the ability to work in a fast-paced environment & able to deal with multiple priorities at the same time
  • Attention to detail, with excellent organization and task management skills
  • Strong troubleshooting and diagnostic skills desirable
  • Knowledge of the HTF, TFE, CF34, CFE, BR710 engine and HW APU products would be beneficial
  • Experience with Corridor and Salesforce would be an advantage
  • A&P certificate would be an advantage
  • Education: Bachelor’s degree in aviation management, Engineering, Business, or related field, or ; 5-8 years of experience in leu of degree

Inventory Specialist

Job Description:

Visually inspects all incoming products for compliance to the purchase order received with the shipment in accordance with established policy and procedure. The inspection shall focus on the product’s received condition including identification, configuration, completion, condition, quantity, and appropriate certification.

  • Verifies purchased products were obtained from an approved source as listed on the qualified vendor listing and directs the product to the appropriate area for inspection. Identifies material requiring inspection using the check for acceptance (CFA) processing accordance with established policy and procedure.
  • Researches and reconciles discrepancies noted during the cycle count process; completes discrepancy reports and performs computer system data entry from receiving documentation in accordance with established policy and procedure. Segregates non-conforming material from accepted material to prevent inadvertent use.
  • Communicates non-conformities found with the appropriate department.
  • Cleans incoming trays and moves parts from gateway to engine trays.
  • Moving of aircraft engines, engine containers, materials transport containers and facility maintenance equipment with forklifts between plants.
  • Organizing engine container yards for cleanliness and orderliness
  • Preparation of aircraft engine containers for shipment
  • Installing aircraft engines into transport containers
  • Operates a forklift truck within all safety guidelines; fuels vehicle when needed and notifies supervisor when problems are encountered with its operation
  • Conducts an inventory of engine parts located on the engine trays to determine part requirements for build kit completion.
  • Liaises with production planners to locate parts, expedite work, and/or obtain estimated completion dates.
  • Logs received and shipped items into production management receiving system to maintain lot control registry.
  • Provides materials, components, and engines in a timely manner by physically moving them from stock points either manually or by way of material handling equipment (i.e., forklift, pallet jack, etc.)
  • Uses the production management computer system to dispense and receive information such as receipts, transfers, returns, cycle counts, product codes, part numbers, quantities, comments, outstanding demands, non-conformance tags, etc.
  • Stocks consumables and parts on warehouse shelving.
  • Arranges parts/components into kits as per original equipment manufacturer parts manuals.
  • Prepares and completes a variety of documentation required for credit and export compliance, vendor returns, picking and shipping of parts, service center transfer shipments, etc.
  • Controls data integrity of inventory systems by creating and updating system files. 
  • Communicates with global Customer Service Teams of any outbound order discrepancies via phone, email or Chat.
  • Works with 3rd party LTL/Parcel carriers to ensure deliveries are made in accordance with customer requirements.

Qualifications

Position Requirements:

 Good planning, organizational, interpersonal, and decision-making skills to ensure compliance to customer, regulatory and company requirements.

  • A valid class 5 driver’s license (or equivalent)
  • A valid forklift operator’s license (preferred)
  • Mechanical dexterity
  • Working knowledge of computers
  • Ability to lift up to 50 pounds (unassisted) for approximately 25% of the average workday.
  • Demonstrated knowledge of the proper handling of material.
  • Working knowledge of inventory controls and warehousing procedures is an asset.
  • Thorough knowledge of the workplace hazardous materials information system (WHMIS) requirements and hazardous goods handling.
  • Must be authorized to work in the US.

Customer Service Representative

Job Description:

The role provides day to day support to Business Aircraft Customers globally through providing quotations for parts, answering Customer queries, processing sales orders and rental requests and ensuring overall Customer satisfaction. This position is one of a team of seven Customer Service Representatives situated globally providing round the clock service for a growing client base, reporting into the Global Customer Service Manager and the Director of Supply Chain / Customer

Primary Duties

  • Process Customers Orders efficiently and accurately from inception to invoicing.
  • Coordinate and communicate effectively with internal and external customers.
  • Contribute to successful delivery of Customer Orders.
  • Confers with customers that contact the organization by telephone or electronically to provide information about organization products or services, discuss customer accounts, and obtain or address customer complaints, process Requests for Quotes, process Rental requests, and other tasks as necessary.
  • Responds to call or emails to customers to provide follow-up on inquiries.
  • Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
  • Provides technical assistance to customers and escalates complex issues to appropriate personnel as required
  • Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
  • Confers with Operations, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
  • May promote products/services to ensure business targets are met.
  • May provide after-sales support for client contracts to ensure customers satisfactions are met.
  • Performs duties related to overall customer service.
  • Provides support to sales team regarding customer concerns.
  • Coordinates with Inside Sales to identify opportunities.
  • Serves as customer interface on product status and delivery.
  • Maintains knowledge of TES organization and products to provide the appropriate information and support to customers.
  • Consistently documents customer service needs to identify patterns and maintain quality.
  • Other duties as assigned.

Qualifications

Minimum Qualifications:

Either one or both of the following

  • Associates Degree in Marketing or in an Aviation/Customer Service Industry related field
  • A minimum of three years related industry experience

Preferred education and experience:

  • Bachelor’s degree in business administration or in an Aviation/Customer Service Industry related field
  • 4 years related industry experience.

Successful candidates will possess these skills:

  • Fluency in English
  • Ability for Accuracy, Accountability, Judgement and Decision Making
  • Ability to work in a Time-Sensitive and High-Pressure Environment
  • High level of competency with Microsoft Excel and Word
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Strong attention to detail
  • Strong planning, organizational, analytical, decision-making, and problem-solving skills
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Ability to multi-task and understand priority levels is a must
  • Data entry and typing skills
  • A commitment to professional practice and continuous professional improvement

Parts/PO Expeditor

Job Description:

We are seeking a highly organized and detail-oriented Parts/PO Expeditor to join our Supply Chain team. The Parts/PO Expeditor will play a crucial role in ensuring the timely and efficient delivery of parts and materials necessary for aircraft maintenance operations. This role requires strong communication skills, exceptional multitasking abilities, and a keen eye for detail to coordinate procurement activities and expedite purchase orders effectively.

Key Responsibilities:

Purchase Order/Requisition Management:

Generate purchase requisitions for required parts and materials based on inventory levels, maintenance schedules, and project requirements.

Monitor purchase orders to ensure accuracy, completeness, and compliance with company policies and procedures.

Collaborate with suppliers to confirm order details, delivery terms, and resolve any discrepancies or issues promptly regarding delays or quality.

Expedited Procurement:

Proactively identify potential delays or shortages in parts and materials procurement regarding work orders.

Coordinate with suppliers, vendors, and internal stakeholders to expedite orders and minimize downtime in maintenance operations.

Implement contingency plans and alternative sourcing strategies to mitigate procurement risks and ensure continuity of supply, with the Supply Chain team.

Inventory Management:

Maintain accurate records of inventory levels, lead times, and stock replenishment requirements based on work order requirements.

Monitor inventory turnover rates and aging stock to optimize inventory levels and minimize carrying costs.

Communication and Collaboration:

Serve as the primary point of contact for internal departments, suppliers, and vendors regarding procurement and delivery status.

Communicate effectively with maintenance technicians, operations personnel, and management to provide updates on parts availability, delivery schedules, and potential impact on project timelines.

Collaborate with cross-functional teams to identify process improvements, streamline procurement workflows, and enhance supply chain efficiency.

Qualifications

Qualifications:

Bachelor’s degree in supply chain management, Business Administration, or related field preferred or 7+ years of experience.

Proven experience in procurement, logistics, or supply chain management, preferably in the aviation or aerospace industry.

Strong knowledge of procurement practices, inventory control principles, and supply chain processes.

Proficiency in using ERP systems, inventory management software, and Microsoft Office Suite.

Excellent communication skills, both verbal and written, with the ability to interact effectively with internal and external stakeholders.

Exceptional organizational skills, with the ability to prioritize tasks, manage multiple priorities, and meet deadlines in a fast-paced environment.

Detail-oriented mindset with a focus on accuracy and quality in all aspects of work.

Quality Records Analyst

Purpose Job Summary: 

Act as a Logbook QC Inspector in execution of approved inspection programs and engine records / logbooks for servicing and repair of APU and gas turbine engines, aircraft components, parts, or accessories in accordance with the Repair Station Quality Manual, Federal Aviation Regulations, various International CAA Regulations, manufacturers’ specifications, approved technical data and TES policies / procedures.

 Essential Duties and Responsibilities: (Not listed in order of importance.  Other duties may be assigned.)

  1. Review and research APU and engine logbooks and other records, as pertains to the repair and overhaul or servicing of APU and gas turbine engines, components, parts, or accessories.  Review, analyze, and prepare APU and engine records, including logbooks, TES repair or overhaul paperwork (hard copy and electronic records), compiling the information for the applicable engine when there are personnel or assignment changes.
  2. Ensure Airworthiness Directives and Service Bulletins compliance. Maintain qualification / certification to perform required functions, receive necessary training/instruction to maintain qualification and that those training records are maintained.
  3. Oversee and perform the review of receiving, assembly (in-process) inspection and the final acceptance inspection of each overhauled or repaired engine, accessory, appliance, and component at time of completion and prior to preparation for shipment.
  4. Maintain operation and accuracy of the scanning and filing for overhaul and repair engine maintenance records as needed.
  5. May act as back-up liaison to: customers performing quality audit of the facility, to FAA Airworthiness Safety Inspector and to representatives of other regulatory agencies as they relate to the Repair Station.
  6. Assurance /shop procedures and develops/revises procedures as necessary to ensure reliable, quality products.
  7. May evaluate published technical data for timely and accurate applicability to quality.  Provide input to production and engineering recommending changes/improvements to existing processes and procedures, tooling, facilities, etc. to maintain FAA and company inspection/quality requirements.

Lead and Organizational Relationships / Primary Interactions:  

Primary Contacts/Interactions and Frequency:  

Internal:  Frequent with other work leads/team leaders, managers and support staff in production, marketing or sales related departments.

External: Occasional with customers, agencies, and vendors to discuss issues, solutions, and technical information.

Dollar Accountability: (Indirect)

Budget: N/A.

Revenue: Indirect impact on sales/customer service activities through logbook / records inspection/Q.A.

Qualifications

Qualifications – External

EXPERIENCE

  • Education / Job Experience/Technical Knowledge Required: (Additional Competency List Attached)

Formal Education/Training:

Associate or bachelor’s degree in quality assurance, Aerospace, Quality assurance, similar discipline, or equivalent work experience and training obtained from governmental or vocational training school programs.

Direct /Indirect Experience:

Minimum eighteen (18) months experience preferred with aircraft powerplants for FAA certification or be powerplant certified.

Thorough working knowledge of FAA Part 145 regulations pertaining to inspection/quality assurance practices and familiarity with turbine engine principles including test cell and on-wing performance, assembly practices, vibration and failure analysis, and general engine overhaul and repair procedures.

Qualifications: (Including Licenses and Certifications)

FAA Powerplant license is very desirable.

Knowledge of ISO 9000 or other regulatory specifications.

Demonstrated ability to develop and maintain good leadership skills.

The demonstrated ability to develop clearly defined objectives, time schedules and provides a functional direction.

Level of Decision Making/Problem Solving:

When performing inspections or quality functions, the Inspectors are responsible to the repair station Chief Inspector and the manager of Quality, TES. A repair station Inspector’s decision on inspection matters can only be countermanded as jointly agreed by the manager of Quality.

Physical and Mental Demands: 

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Physical:

Work involves walking, sitting, driving or standing for brief periods of time. Reaching:  extending hands and arms in any direction. Handling:  seizing, holding, grasping, turning or otherwise working with hand(s). Talking:  expressing or exchanging ideas by means of the spoken word.

Hearing:  perceiving the nature of sounds by ear.

Mental:

Works under frequent, but cyclical moderate emotional and time-sensitive performance pressure because erroneous decisions or actions may result in delays in repair/program schedules resulting in additional allocation of resources and may cause financial and contractual harm to the company.

Operate a computer keyboard and view a video display terminal up to 75% of work time.

 

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.) 

Engine shop and shop office environments, including hoists, heavy parts, chemicals, and fluids with use of precision instruments, stringent housekeeping and work area safety regulations and practices to observe and maintain.

Environment may include brief periods of elevated noise exposure due to engine testing, exposure to outside weather conditions required to service aircraft engines and accessories.                        

QUALIFICATIONS, SPECIFIC SKILLS, AND COMPETENCIES (INCLUDING LICENSES AND CERTIFICATIONS)

Required:

  • Ability to express or exchange ideas verbally with peers, clients, and public.
  • Ability to get along with co-workers and peers.
  • Maintenance of regular attendance and punctuality within customary tolerances.

  PHYSICAL DEMANDS

(The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

  • Sedentary Work: exerting up to (50-70) pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Work involves walking, sitting, driving, or standing for brief periods of time. Reaching:  extending hands and arms in any direction. Handling:  seizing, holding, grasping, turning or otherwise working with hand(s). Talking:  expressing or exchanging ideas by means of the spoken word.
  • Hearing:  perceiving the nature of sounds by ear.

  WORK ENVIRONMENT

(The work environment characteristics described here are representative of those employee encounters while performing the essential functions of the job.

  • Engine shop and shop office environments, including hoists, heavy parts, chemicals, and fluids with use of precision instruments, stringent housekeeping and work area safety regulations and practices to observe and maintain.
  • Environment may include brief periods of elevated noise exposure due to engine testing, exposure to outside weather conditions required to service aircraft engines and accessories.

Marketing Analyst

Position Overview

As a Marketing Analyst at TES, you will play a crucial role in supporting and enhancing our marketing strategies to reach and engage our target audience effectively. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for driving marketing success in the aviation industry.

Key Responsibilities

Market Research: Conduct in-depth market research to identify trends, opportunities, and potential challenges in the business aviation industry.

Competitor Analysis: Analyze competitor activities and market dynamics to inform and improve our marketing strategies.

Data Analysis: Utilize data analytics tools to gather insights from marketing campaigns, customer behavior, and industry trends. Provide actionable recommendations based on data findings.

Social Media: Work closely with the marketing team to manage and enhance the organization’s presence on various social media platforms, creating engaging content to foster brand awareness and customer engagement. Stay informed on social media trends and metrics, providing recommendations to optimize the impact of marketing campaigns across digital channels.

Campaign Performance Tracking: Monitor and evaluate the performance of marketing campaigns, utilizing key performance indicators (KPIs) to measure success and identify areas for improvement.

Customer Segmentation: Work closely with the marketing team to identify and define customer segments, ensuring targeted and personalized marketing efforts.

Reporting: Prepare and present regular reports on marketing analytics, providing insights to key stakeholders to drive informed decision-making.

Collaboration: Collaborate with cross-functional teams, including sales, product development, and customer service, to align marketing efforts with overall business objectives.

Trend Analysis: Stay updated on industry trends, technological advancements, and market shifts to proactively recommend adjustments to marketing strategies.

Qualifications

Bachelor’s degree in marketing, Business, Statistics, or a related field or; 5-8 years of experience in leu of degree.

Proven experience as a Marketing Analyst or similar role in a B2B environment, preferably in the aviation industry.

Proficiency in data analytics tools and techniques.

Strong understanding of marketing principles and strategies.

Excellent communication and presentation skills.

Detail-oriented with the ability to analyze complex data sets.

Aviation Proposal / Quotation Specialist

Position Overview

As an Engine Quoter at TES, you will play a pivotal role in the sales and service process by providing accurate and competitive quotes for engines and related components. The ideal candidate will have a deep understanding of aviation engines, excellent attention to detail, and the ability to collaborate with various stakeholders to deliver exceptional service to our clients.

Key Responsibilities

Quote Preparation: Create detailed and accurate quotes for engines, APUs, and related OEM parts based on client requirements and specifications.

Technical Understanding: Develop a comprehensive understanding of aviation engines and associated components to provide informed and precise quotes.

Cost Analysis: Conduct cost analysis to ensure competitive pricing while maintaining profitability for TES.

Collaboration: Work closely with sales, marketing, and procurement teams to gather necessary information for quote preparation and ensure alignment with business strategies.

Customer Communication: Communicate with clients to clarify requirements, provide additional information, and address queries related to quotes.

Market Research: Stay informed about market trends, pricing strategies, and competitor activities to adjust quotes accordingly.

Documentation: Maintain accurate and organized documentation of quotes, ensuring compliance with company policies and industry standards.

Negotiation Support: Collaborate with the sales team to support negotiations and adjustments to quotes as needed to secure business.

Qualifications

Bachelor’s degree in business, Aviation Management, or a related field or; 5-8 years of experience in leu of degree.

Proven experience in a similar role, with a focus on quoting for aviation engines and components.

In-depth knowledge of aviation engines, APUs, and OEM parts.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Detail-oriented with a commitment to accuracy.