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24/7/365 Engine & APU Field Services

Anywhere in the US the same day or early next morning.

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Rental Support
817.625.6100

24/7/365 Engine & APU Rental Support

 

APU Rental

Inside Sales Representative

Position Overview:

As an Engine Shop Manager at TES, you will be instrumental in shaping our company’s strategic direction. You will will be responsible for leading a team, optimizing processes, and maintaining the high standards of service that define TES.  You will be accountable for evaluating business performance and identify opportunities for growth and improvement. This position demands a strategic thinker with robust analytical skills, a deep understanding of the aviation industry, and the ability to communicate insights effectively.

Key Responsibilities:

  • Operational Oversight: Manage daily operations, ensuring all processes run smoothly and efficiently.
  • Team Leadership: Lead, mentor, and develop a team of professionals, fostering a culture of excellence and continuous improvement.
  • Process Optimization: Identify and implement process improvements to enhance operational efficiency and effectiveness.
  • Quality Assurance: Maintain high standards of service quality, ensuring compliance with industry regulations and company policies.
  • Budget Management: Develop and manage operational budgets, ensuring cost-effectiveness without compromising quality.
  • Performance Monitoring: Track and report on key performance indicators (KPIs), making data-driven decisions to drive improvements.
  • Customer Focus: Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing their needs promptly.
  • Health and Safety: Ensure all operations comply with health and safety regulations, promoting a safe working environment.
  • Strategic Planning: Contribute to the development and execution of operational strategies that support TES’s growth and objectives.
  • Collaboration: Work closely with other departments, including Sales, Finance, and HR, to ensure alignment and support business goals.

Qualifications:

  • 5+ years’ experience in an operations management leadership role in corporate aviation
  • Must have the ability to work in a fast-paced environment & able to deal with multiple priorities at the same time
  • Attention to detail, with excellent organization and task management skills
  • Strong troubleshooting and diagnostic skills desirable
  • Knowledge of the HTF, TFE, CF34, CFE, BR710 engine and HW APU products would be beneficial
  • Experience with Corridor and Salesforce would be an advantage
  • A&P certificate would be an advantage
  • Education: Bachelor’s degree in aviation management, Engineering, Business, or related field, or ; 5-8 years of experience in leu of degree

Aircraft/Engine Technician

Position Overview:

This position is responsible for Engine Shop activities on gas turbine powered aircraft, technical troubleshooting, problem solving, engine changes, engine repairs and scheduled inspection in a particular geographic region.

Key Responsibilities:

  • Responsible, under the direction of the Supervisor/Manager, Engine Shop for assisting operators of aircraft engines in the following phases of maintenance:

    1. Perform inspection, airframe interface, ground operation, troubleshooting, adjustment and repair of engines and related accessories, as installed in customer aircraft per manufacturer’s instructions.
    2. Accomplish duties in such a manner as to present an image of professionalism to the customer and their agents that is the embodiment of service assistance in conforming the results to the manufacturer’s approved modification specifications in engines and related accessories.
    3. Have knowledge of and where to obtain any required information.
    4. Monitor tooling calibrations for any equipment used to perform designated tasks.
    5. Perform any appropriate inspection they are certified to perform following completion of engine repairs and modifications and the inspection of powerplants following their installation into the aircraft for final acceptance and release to service.
    6. Make airworthiness determinations and providing suitable certification for the work performed including the Final Inspection and “Release to Service” of any work accomplished within the Repair Station’s Rating either at the Repair Station or at any other location.
    7. Establish and maintain positive and effective contact with customers, brokers, agents, and others to enhance opportunities for new and continuing business development.
    8. Accomplish duties in a manner that presents an image of professionalism to the customer and their agents that is the embodiment of service assistance in conforming the results of the repair/maintenance activities to the manufacturer’s approved modification specifications in engines and related accessories.

Qualifications:

Required: 

  • FAA Airframe & Powerplant (A&P) certificate.
  • 2–3 years’ turbine engine maintenance experience in the aviation industry.
  • Demonstrated experience on the following engine types: HTF7000 series, TFE731, CFE738, APU models.
    Strong troubleshooting skills with the ability to work independently in remote environments.
  • Professional presence, strong verbal and written communication skills, and the ability to foster positive customer relationships.
  • Valid driver’s license
  • Proficiency in MS Word, Excel, and ability to learn company/industry software.

Preferred: 

    • OEM training on applicable engines.

Physical & Work Environment

  • Work performed on-aircraft, in hangars, and on ramps — including outdoors in varying weather.
  • Periodic elevated noise exposure during engine runs (hearing protection provided).

Supervisor, Parts Customer Service

Position Overview:

The role provides day to day support to Business Aircraft Customers globally through providing quotations for parts, answering Customer queries, processing sales orders and rental requests and ensuring overall Customer satisfaction.  This position is a lead position and go to person for all customer service representatives situated globally providing round the clock service for a growing client base, reporting into the Manager of Customer Service and liaisons with Supply Chain.  Maintaining Salesforce integrity and dispersing cases equitably among team members is of upmost importance.

Key Responsibilities:

  • Ability to delegate processing of customer orders efficiently.
  • Ability to support the team, as needed, for assisting with Customer Orders, Inquiries..etc in order to facilitate the successful delivery from inception to invoicing.
  • Lead and motivate by example and maintain professionalism at all times.
  • Maintain financial accounts by processing customer adjustments including but not limited to: credit limit increases/decreases, contact information, creation of new accounts, and merging of accounts to assist the department’s requirements.
  • Coordinate effectively with colleagues globally.
  • Ability to multi-task, prioritize, and manage time effectively as well as the team.
  • Responds to call or emails to customers to provide follow-up on inquiries.
  • Assists with ensuring Standard Operating Procedures (SOP) are kept up to date and/or with the creation of new SOP processes that need to be documented and implemented.
  • Assists the Customer Service Manager in ensuring SOP’s and departmental changes are being implemented and adhered.
  • Reviews open order reports to ensure processing is being completed in a timely manner; delegates follow-ups as needed.
  • Provides assistance and generates documentation to solve customer issues/requests/complaints in accordance with procedures, and when required, escalates complex issues to appropriate personnel or department, as required.
  • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
  • Promotes products/services to ensure business targets are met.
  • Provides leadership within the Customer Service group to ensure accountability and integrity.
  • Build sustainable relationships of trust through open and interactive communication.
  • Must provide after-sales support for client contracts to ensure customers’ expectations are met.
  • Performs duties related to overall customer service and is the first point of contact for any escalation involving internal or external customers.
  • Works with Customer Service Manager to help set priorities and goals.
  • Ensures all incoming Salesforce cases are being managed and answered in a timely manner meeting or exceeding expectations directing cases to other team members, as necessary.
  • Provides support to sales team regarding customer concerns.
  • Coordinates with sales reps to identify inside sales opportunities.
  • Serves as customer interface on product status and delivery and answers questions about warranties or terms of sale.
  • Maintains knowledge of TES organization and products to provide the appropriate information and support to customers.
  • Consistently documents customer service needs to identify patterns and maintain quality.
  • Other duties as assigned.

Qualifications:

Successful candidates will possess these skills:

  • Fluency in English
  • Ability for Accuracy, Accountability, Judgement and Decision Making
  • Ability to work in a Time-Sensitive and High-Pressure Environment
  • High level of competency with Microsoft Excel and Word
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Strong attention to detail
  • Strong planning, organizational, analytical, decision-making, and problem-solving skills
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally always
  • Ability to multi-task and understand priority levels is a must
  • Data entry and typing skills
  • A commitment to professional practice and continuous professional improvement

Inside Sales Representative

Position Overview:

The Inside Sales Representative provides daily support to Business Aircraft customers across the Americas, including generating quotations, answering customer inquiries, processing sales orders, negotiating terms, and ensuring overall customer satisfaction. The role involves maintaining and developing customer relationships, identifying new sales opportunities, setting prices and ensuring sales and margin targets are met.

This position requires occasional business travel to visit customers, attend industry events, and participate in company meetings. This role reports to TES Parts Sales Director.

Candidates should have proven experience in a similar position within the business aircraft aftermarket sector.

Key Responsibilities:

Customer Interaction & Account Management

  • Serve as the primary point of contact for assigned accounts, including top-tier customers.
  • Respond promptly to customer inquiries and requests for quotes.
  • Process orders efficiently, ensuring fulfillment within agreed timelines.
  • Provide accurate information on products, services, promotions, and company policies.
  • Monitor customer satisfaction and address concerns proactively to promote retention.
  • Maintain and update records in CRM (Salesforce).

Sales & Business Development

  • Identify and generate new sales leads through outbound calls, emails, and online research.
  • Qualify leads by assessing needs, budget, and timelines.
  • Initiate and maintain communication with prospects, building relationships and understanding requirements.
  • Negotiate pricing, terms, and warranties to close deals effectively.
  • Achieve monthly and quarterly sales and margin targets.
  • Set, review and manage pricing to ensure margins are achieved.
  • Utilize sales reports to track trends, identify opportunities, and monitor account status.

Product & Parts Management

  • Manage engine and APU opportunities, including procurement, sale, and exchange from inventory or via broker partnerships.
  • Track engine and APU transactions in CRM.
  • Source unavailable parts through reliable vendor networks, leveraging customer relationships and platforms such as PartsBase.
  • Provide troubleshooting support for part-related issues, escalating complex matters to relevant departments.

Cross-Functional Coordination 

  • Collaborate with Sales/Product Line Manager, Supply Chain, Accounting, and Warehouse Operations to ensure smooth order processing and payment collection.
  • Act as a liaison between customers and internal departments such as marketing, customer service, and technical services.

Qualifications:

Education & Experience

  • Bachelor’s degree in Sale, Business, or Aviation-related field or a minimum of five years’ related experience (experience may substitute for formal education).
  • Experience in business aircraft aftermarket support, customer service, sales, or distribution preferred.
  • Familiarity with Bombardier platforms (Learjet 60, Challenger 600 Series) and Honeywell products.
  • Experience working with Operators, MROs, and parts distributors in the business jet sector.

Skills & Competencies

  • Fluent in English with excellent verbal and written communication skills.
  • Strong accuracy, accountability, and decision-making abilities.
  • Able to work effectively in high-pressure, time-sensitive environments.
  • Able to work with minimum supervision.
  • Proficiency in Microsoft 365: Powerpoint, Teams, Excel and Word.
  • Knowledge of aviation supply chain quality requirements.
  • Solid understanding of markup, margin, cost, discounts, and pricing strategies.
  • Experience with Quantum ERP, and Salesforce CRM.

Additional Desirable Skills

  • Aviation aftermarket or distribution experience.
  • Advanced Salesforce CRM and Quantum ERP proficiency.

Working Conditions

  • Standard hours: Monday through Friday, 8:00 am – 5:00 pm, with occasional after-hours work to support AOG/work stoppage and coordinate with customers and colleagues.
  • Business travel required.

Field Service Technician

Fully Remote

Position Overview:

As a TES Field Service Technician, you’ll be an on-site expert delivering maintenance, troubleshooting, and repairing turbine-powered business aircraft. This role demands a high degree of technical proficiency, independent decision-making, and professional customer interaction.

Key Responsibilities:

  • Perform inspections, troubleshooting, adjustments, repairs, and operational testing on engines and related systems per OEM instructions.
  • Conduct engine changes, scheduled inspections, and in-field repairs on customer aircraft.
  • Make airworthiness determinations and issue Return to Service certifications within your authorized scope.
  • Maintain tooling calibration for all assigned equipment.
  • Serve as TES’s on-site representative, ensuring technical accuracy, safety compliance, and positive customer engagement.
  • Professionally communicate with customers to explain technical findings, recommend solutions, and maintain strong relationships.
  • Drive resolution of technical and logistical issues while balancing operator needs, regulatory requirements, and company standards.
  • Prepare and complete all required documentation in accordance with regulatory and company requirements.

Qualifications:

Required:

  • FAA Airframe & Powerplant (A&P) certificate.
  • 2–3 years’ turbine engine maintenance experience in the aviation industry.
  • Demonstrated experience on the following engine types: HTF7000 series, TFE731, CFE738, APU models.
    (Rolls Royce BR710 and CF34 experience a plus, but not required.)
  • Strong troubleshooting skills with the ability to work independently in remote environments.
  • Professional presence, strong verbal and written communication skills, and the ability to foster positive customer relationships.
  • Valid driver’s license, passport eligibility, and ability to travel extensively (domestic & international).
  • Proficiency in MS Word, Excel, and ability to learn company/industry software.

Preferred:

  • OEM training on applicable engines.
  • Prior field service or mobile maintenance experience.

Physical & Work Environment: 

  • Frequent domestic and occasional international travel.
  • Work performed on-aircraft, in hangars, and on ramps — including outdoors in varying weather.
  • Periodic elevated noise exposure during engine runs (hearing protection provided).
  • Ability to lift up to 25 lbs., bend, kneel, and work in confined spaces.

Customer Service Representative

Position Overview:

The Customer Service Representative provides day-to-day support to Business Aircraft Customers through providing quotations for parts, answering Customer queries, processing sales orders and ensuring overall Customer satisfaction. This position is one that provides global, round-the-clock service for a growing client base, reporting to the Customer Service Supervisor.

Key Responsibilities:

  • Process Customer’s Orders efficiently and accurately from inception to invoicing.
  • Coordinate and communicate effectively with internal and external customers.
  • Contribute to successful delivery of Customer Orders.
  • Confer with customers that contact the organization by telephone or electronically to provide information about products or services, discuss customer accounts, address customer complaints, process Requests for Quotes, process Sales orders, and other tasks as necessary.
  • Responds to calls or emails to customers to provide follow-up on inquiries.
  • Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
  • Provides technical assistance to customers and escalates complex issues to appropriate personnel as required.
  • Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in training and improvements in customer services.
  • Confer with sales, shipping, warehouse, or other personnel to expedite or trace shipments.
  • May promote products to ensure business targets are met.
  • May provide after-sales support for client contracts to ensure customers satisfaction is met.
  • Perform duties related to overall customer service.
  • Provide support to sales team regarding customer concerns.
  • Coordinates with Outside and Inside Sales to identify opportunities.
  • Serves as customer interface on product status and delivery.
  • Maintains knowledge of TES organization and products to provide the appropriate information and support to customers.
  • Consistently documents customer service needs to identify patterns and maintain quality.
  • Other duties as assigned.

Qualifications:

Minimum Qualifications:

Either one or both of the following

  • Associate’s degree in an Aviation/Customer Service Industry related field
  • A minimum of three years’ related industry experience

Preferred education and experience: 

  • Bachelor’s degree in business administration or in an Aviation/Customer Service Industry related field
  • 4 years related industry experience.

Successful candidates will posses these skills: 

  • Fluency in English
  • Ability for Accuracy, Accountability, Judgement and Decision Making
  • Ability to work in a Time-Sensitive Environment
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Strong attention to detail
  • Strong planning, organizational, analytical, decision-making, and problem-solving skills
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally always
  • Ability to multi-task and understand priority levels is a must
  • Data entry and typing skills
  • A commitment to professional practice and continuous professional improvement
  • Experience with Salesforce
  • Experience with Quantum or similar ERP System

 

 

Inventory Specialist

 

Position Overview:

The Inventory Specialist is responsible for the accurate and efficient movement of aerospace components, materials, and finished goods through the warehouse. This position ensures inventory integrity, compliance with aerospace standards, and timely support to production and customer requirements. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and understands the importance of accuracy and safety in an aerospace manufacturing setting.

Key Responsibilities:

  • Receive, inspect, and verify incoming shipments and aerospace components in accordance with company procedures and quality standards.
  • Coordinate material movement between warehouse, production, and shipping/receiving areas.
  • Accurately maintain inventory records through the ERP system, ensuring data integrity and real-time updates.
  • Package, label, and prepare shipments in compliance with aerospace industry and customer specifications.
  • Conduct regular cycle counts and support full physical inventory activities.
  • Ensure all warehouse activities meet safety, regulatory, and FAA compliance standards.
  • Operate material handling equipment, including forklifts and pallet jacks, in a safe and efficient manner.
  • Collaborate with purchasing, planning, and quality departments to resolve material discrepancies and support production schedules.
  • Maintain a clean, organized, and hazard-free work environment.
  • Assist with logistics coordination, including freight quotes, shipment tracking, and delivery scheduling.

Qualifications:

  • High school diploma or equivalent required; Associate’s degree preferred.
  • Minimum 3 years of experience in a warehouse or logistics role, preferably within aerospace or a regulated manufacturing environment.
  • Knowledge of aerospace parts handling, packaging, and traceability requirements a plus.
  • Proficient in ERP systems and Microsoft Office (Excel, Outlook, Word).
  • Strong organizational and communication skills.
  • Ability to lift up to 70 lbs and stand/walk for extended periods.
  • Valid forklift certification preferred.

Work Environment:

  • Climate-controlled warehouse environment.
  • Must adhere to strict safety and regulatory standards.

Quality Control Inspector

Position Overview:

The Quality Control Inspector performs approved inspection programs in support of the servicing and repair of gas turbine engines and aircraft components. This role ensures compliance with Federal Aviation Regulations, manufacturer specifications, technical data, and TES policies and procedures.

Key Responsibilities:

  • Perform all inspection duties according to TES policies and FAA regulations.

  • Conduct receiving, in-process, and final inspections of overhauled or repaired engines, APUs, accessories, and components.

  • Maintain accurate and compliant documentation and inspection records.

  • Support audit functions (employee qualifications, process verification, procedure compliance).

  • Ensure inspections (preliminary, hidden damage, progressive, final) are performed correctly with appropriate documentation.

  • Guide production personnel in inspection and compliance practices.

  • Calibrate and inspect precision tools and test equipment regularly.

  • Evaluate and apply technical data and service bulletins.

  • Identify and prevent release of non-conforming or unairworthy parts.

  • Record and track internal/external quality escapes using EHS Insight.

  • Communicate with and report directly to the Quality Operations Leader.

Qualifications:

  • Preferred: A&P or P Mechanic Certification (14 CFR Part 65).

  • Preferred: 24+ months of experience as a Final/Return to Service Inspector.

  • Experience with component repair methodologies highly desirable.

  • Proficient with precision measuring tools and quality audit practices.

  • Ability to read and interpret technical manuals, drawings, and instructions.

  • Demonstrated ability to meet the requirements of the role during the probationary period.

Warehouse Logistics Specialist

Position Overview:

The Warehouse Logistics Specialist is responsible for the accurate and efficient movement of aerospace components, materials, and finished goods through the warehouse. This position ensures inventory integrity, compliance with aerospace standards, and timely support to production and customer requirements. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and understands the importance of accuracy and safety in an aerospace manufacturing setting.

Key Responsibilities:

  • Receive, inspect, and verify incoming shipments and aerospace components in accordance with company procedures and quality standards.
  • Coordinate material movement between warehouse, production, and shipping/receiving areas.
  • Accurately maintain inventory records through the ERP system, ensuring data integrity and real-time updates.
  •  Package, label, and prepare shipments in compliance with aerospace industry and customer specifications. 
  • Conduct regular cycle counts and support full physical inventory activities.
  • Ensure all warehouse activities meet safety, regulatory, and FAA compliance standards.
  • Operate material handling equipment, including forklifts and pallet jacks, in a safe and efficient manner.
  • Collaborate with purchasing, planning, and quality departments to resolve material discrepancies and support production schedules.
  • Maintain a clean, organized, and hazard-free work environment.
  • Assist with logistics coordination, including freight quotes, shipment tracking, and delivery scheduling.

Qualifications & Experience:

  • High school diploma or equivalent required; Associate’s degree preferred.
  •  Minimum 3 years of experience in a warehouse or logistics role, preferably within aerospace or a regulated manufacturing environment.
  • Knowledge of aerospace parts handling, packaging, and traceability requirements a plus.
  • Proficient in ERP systems and Microsoft Office (Excel, Outlook, Word).
  • Strong organizational and communication skills.
  • Ability to lift up to 50 lbs and stand/walk for extended periods.
  • Valid forklift certification preferred

Work Environment

  • Climate-controlled warehouse environment.
  • Must adhere to strict safety and regulatory standards

Director of Sales

Position Overview:

TES is a trusted leader in the business aviation aftermarket, providing high-value solutions to operators, MROs, and fleet management companies around the world. We specialize in supporting multiple private aviation companies and other business jet platforms through quality parts, customer service, and deep technical expertise.

We’re seeking an experienced Sales Director to join our team. This high-impact role is responsible for leading the inside and outside sales organization, as well as the customer service team, to deliver sustained revenue and margin growth. The ideal candidate brings proven experience selling into the business jet segment and has a strong understanding of aviation parts knowledge. This role would report to the VP of Parts Distribution as you will work closely developing different business plans on multiple product lines.

Key Responsibilities:

  • Lead and manage a high-performing team of inside and outside sales professionals and customer service representatives
  • Develop and execute annual sales strategies aligned with TES’s business objectives
  • Contribute to the Long-Range Business Plan (LRBP) with accurate sales forecasts and market insights
  • Ensure pricing strategies and customer proposals are competitive and aligned with market conditions
  • Build strong relationships with aircraft operators, MROs, and fleet management companies, including regional and global players
  • Gather market intelligence (e.g., fleet utilization, maintenance events, platform trends) to inform program and inventory planning
  • Collaborate cross-functionally with Program Management and Supply Chain to enhance customer satisfaction and inventory efficiency
  • Oversee key customer contracts, monitor performance metrics, and identify opportunities for growth
  • Identify and pursue new market opportunities to expand TES’s share in the business jet aftermarket space

What We’re Looking For:

  • Bachelor’s degree in Business, Aviation, or a related field; MBA preferred
  • 10+ years of progressive sales leadership in the business aviation or aftermarket support space
  • Proven success selling to aircraft operators, MROs, fleet management companies, and/or OEM service networks
  • Specific experience with Bombardier and Learjet platforms strongly preferred
  • Deep knowledge of aftermarket dynamics, customer buying behavior, and aircraft lifecycle support
  • Excellent leadership, negotiation, and interpersonal skills
  • A leader that will invest and develop their peers and team members
  • Think strategically
  • Ability to thrive in a fast-paced, customer-focused, and collaborative environment