AOG Emergency
817.527.5917

24/7/365 Engine & APU Field Services

Anywhere in the US the same day or early next morning.

AOG Request

Rental Support
817.625.6100

24/7/365 Engine & APU Rental Support

 

APU Rental

Supervisor, Parts Customer Service

Position Overview:

The role provides day to day support to Business Aircraft Customers globally through providing quotations for parts, answering Customer queries, processing sales orders and rental requests and ensuring overall Customer satisfaction.  This position is a lead position and go to person for all customer service representatives situated globally providing round the clock service for a growing client base, reporting into the Manager of Customer Service and liaisons with Supply Chain.  Maintaining Salesforce integrity and dispersing cases equitably among team members is of upmost importance.

Key Responsibilities:

  • Ability to delegate processing of customer orders efficiently.
  • Ability to support the team, as needed, for assisting with Customer Orders, Inquiries..etc in order to facilitate the successful delivery from inception to invoicing.
  • Lead and motivate by example and maintain professionalism at all times.
  • Maintain financial accounts by processing customer adjustments including but not limited to: credit limit increases/decreases, contact information, creation of new accounts, and merging of accounts to assist the department’s requirements.
  • Coordinate effectively with colleagues globally.
  • Ability to multi-task, prioritize, and manage time effectively as well as the team.
  • Responds to call or emails to customers to provide follow-up on inquiries.
  • Assists with ensuring Standard Operating Procedures (SOP) are kept up to date and/or with the creation of new SOP processes that need to be documented and implemented.
  • Assists the Customer Service Manager in ensuring SOP’s and departmental changes are being implemented and adhered.
  • Reviews open order reports to ensure processing is being completed in a timely manner; delegates follow-ups as needed.
  • Provides assistance and generates documentation to solve customer issues/requests/complaints in accordance with procedures, and when required, escalates complex issues to appropriate personnel or department, as required.
  • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
  • Promotes products/services to ensure business targets are met.
  • Provides leadership within the Customer Service group to ensure accountability and integrity.
  • Build sustainable relationships of trust through open and interactive communication.
  • Must provide after-sales support for client contracts to ensure customers’ expectations are met.
  • Performs duties related to overall customer service and is the first point of contact for any escalation involving internal or external customers.
  • Works with Customer Service Manager to help set priorities and goals.
  • Ensures all incoming Salesforce cases are being managed and answered in a timely manner meeting or exceeding expectations directing cases to other team members, as necessary.
  • Provides support to sales team regarding customer concerns.
  • Coordinates with sales reps to identify inside sales opportunities.
  • Serves as customer interface on product status and delivery and answers questions about warranties or terms of sale.
  • Maintains knowledge of TES organization and products to provide the appropriate information and support to customers.
  • Consistently documents customer service needs to identify patterns and maintain quality.
  • Other duties as assigned.

Qualifications:

Successful candidates will possess these skills:

  • Fluency in English
  • Ability for Accuracy, Accountability, Judgement and Decision Making
  • Ability to work in a Time-Sensitive and High-Pressure Environment
  • High level of competency with Microsoft Excel and Word
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Strong attention to detail
  • Strong planning, organizational, analytical, decision-making, and problem-solving skills
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally always
  • Ability to multi-task and understand priority levels is a must
  • Data entry and typing skills
  • A commitment to professional practice and continuous professional improvement

Inside Sales Representative

Position Overview:

The Inside Sales Representative provides daily support to Business Aircraft customers across the Americas, including generating quotations, answering customer inquiries, processing sales orders, negotiating terms, and ensuring overall customer satisfaction. The role involves maintaining and developing customer relationships, identifying new sales opportunities, setting prices and ensuring sales and margin targets are met.

This position requires occasional business travel to visit customers, attend industry events, and participate in company meetings. This role reports to TES Parts Sales Director.

Candidates should have proven experience in a similar position within the business aircraft aftermarket sector.

Key Responsibilities:

Customer Interaction & Account Management

  • Serve as the primary point of contact for assigned accounts, including top-tier customers.
  • Respond promptly to customer inquiries and requests for quotes.
  • Process orders efficiently, ensuring fulfillment within agreed timelines.
  • Provide accurate information on products, services, promotions, and company policies.
  • Monitor customer satisfaction and address concerns proactively to promote retention.
  • Maintain and update records in CRM (Salesforce).

Sales & Business Development

  • Identify and generate new sales leads through outbound calls, emails, and online research.
  • Qualify leads by assessing needs, budget, and timelines.
  • Initiate and maintain communication with prospects, building relationships and understanding requirements.
  • Negotiate pricing, terms, and warranties to close deals effectively.
  • Achieve monthly and quarterly sales and margin targets.
  • Set, review and manage pricing to ensure margins are achieved.
  • Utilize sales reports to track trends, identify opportunities, and monitor account status.

Product & Parts Management

  • Manage engine and APU opportunities, including procurement, sale, and exchange from inventory or via broker partnerships.
  • Track engine and APU transactions in CRM.
  • Source unavailable parts through reliable vendor networks, leveraging customer relationships and platforms such as PartsBase.
  • Provide troubleshooting support for part-related issues, escalating complex matters to relevant departments.

Cross-Functional Coordination 

  • Collaborate with Sales/Product Line Manager, Supply Chain, Accounting, and Warehouse Operations to ensure smooth order processing and payment collection.
  • Act as a liaison between customers and internal departments such as marketing, customer service, and technical services.

Qualifications:

Education & Experience

  • Bachelor’s degree in Sale, Business, or Aviation-related field or a minimum of five years’ related experience (experience may substitute for formal education).
  • Experience in business aircraft aftermarket support, customer service, sales, or distribution preferred.
  • Familiarity with Bombardier platforms (Learjet 60, Challenger 600 Series) and Honeywell products.
  • Experience working with Operators, MROs, and parts distributors in the business jet sector.

Skills & Competencies

  • Fluent in English with excellent verbal and written communication skills.
  • Strong accuracy, accountability, and decision-making abilities.
  • Able to work effectively in high-pressure, time-sensitive environments.
  • Able to work with minimum supervision.
  • Proficiency in Microsoft 365: Powerpoint, Teams, Excel and Word.
  • Knowledge of aviation supply chain quality requirements.
  • Solid understanding of markup, margin, cost, discounts, and pricing strategies.
  • Experience with Quantum ERP, and Salesforce CRM.

Additional Desirable Skills

  • Aviation aftermarket or distribution experience.
  • Advanced Salesforce CRM and Quantum ERP proficiency.

Working Conditions

  • Standard hours: Monday through Friday, 8:00 am – 5:00 pm, with occasional after-hours work to support AOG/work stoppage and coordinate with customers and colleagues.
  • Business travel required.

Field Service Technician

Fully Remote

Position Overview:

As a TES Field Service Technician, you’ll be an on-site expert delivering maintenance, troubleshooting, and repairing turbine-powered business aircraft. This role demands a high degree of technical proficiency, independent decision-making, and professional customer interaction.

Key Responsibilities:

  • Perform inspections, troubleshooting, adjustments, repairs, and operational testing on engines and related systems per OEM instructions.
  • Conduct engine changes, scheduled inspections, and in-field repairs on customer aircraft.
  • Make airworthiness determinations and issue Return to Service certifications within your authorized scope.
  • Maintain tooling calibration for all assigned equipment.
  • Serve as TES’s on-site representative, ensuring technical accuracy, safety compliance, and positive customer engagement.
  • Professionally communicate with customers to explain technical findings, recommend solutions, and maintain strong relationships.
  • Drive resolution of technical and logistical issues while balancing operator needs, regulatory requirements, and company standards.
  • Prepare and complete all required documentation in accordance with regulatory and company requirements.

Qualifications:

Required:

  • FAA Airframe & Powerplant (A&P) certificate.
  • 2–3 years’ turbine engine maintenance experience in the aviation industry.
  • Demonstrated experience on the following engine types: HTF7000 series, TFE731, CFE738, APU models.
    (Rolls Royce BR710 and CF34 experience a plus, but not required.)
  • Strong troubleshooting skills with the ability to work independently in remote environments.
  • Professional presence, strong verbal and written communication skills, and the ability to foster positive customer relationships.
  • Valid driver’s license, passport eligibility, and ability to travel extensively (domestic & international).
  • Proficiency in MS Word, Excel, and ability to learn company/industry software.

Preferred:

  • OEM training on applicable engines.
  • Prior field service or mobile maintenance experience.

Physical & Work Environment: 

  • Frequent domestic and occasional international travel.
  • Work performed on-aircraft, in hangars, and on ramps — including outdoors in varying weather.
  • Periodic elevated noise exposure during engine runs (hearing protection provided).
  • Ability to lift up to 25 lbs., bend, kneel, and work in confined spaces.

Customer Service Representative

Position Overview:

The role provides day-to-day support to Business Aircraft Customers through providing quotations for parts, answering Customer queries, processing sales orders and ensuring overall Customer satisfaction. This position is one that provides global, round-the-clock service for a growing client base, reporting to the Customer Service Supervisor.

Key Responsibilities:

  • Process Customer’s Orders efficiently and accurately from inception to invoicing.
  • Coordinate and communicate effectively with internal and external customers.
  • Contribute to successful delivery of Customer Orders.
  • Confer with customers that contact the organization by telephone or electronically to provide information about products or services, discuss customer accounts, address customer complaints, process Requests for Quotes, process Sales orders, and other tasks as necessary.
  • Responds to calls or emails to customers to provide follow-up on inquiries.
  • Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
  • Provides technical assistance to customers and escalates complex issues to appropriate personnel as required.
  • Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in training and improvements in customer services.
  • Confer with sales, shipping, warehouse, or other personnel to expedite or trace shipments.
  • May promote products to ensure business targets are met.
  • May provide after-sales support for client contracts to ensure customers satisfaction is met.
  • Perform duties related to overall customer service.
  • Provide support to sales team regarding customer concerns.
  • Coordinates with Outside and Inside Sales to identify opportunities.
  • Serves as customer interface on product status and delivery.
  • Maintains knowledge of TES organization and products to provide the appropriate information and support to customers.
  • Consistently documents customer service needs to identify patterns and maintain quality.
  • Other duties as assigned.

Qualifications:

Minimum Qualifications:

Either one or both of the following

  • Associate’s degree in an Aviation/Customer Service Industry related field
  • A minimum of three years’ related industry experience

Preferred education and experience: 

  • Bachelor’s degree in business administration or in an Aviation/Customer Service Industry related field
  • 4 years related industry experience.

Successful candidates will posses these skills: 

  • Fluency in English
  • Ability for Accuracy, Accountability, Judgement and Decision Making
  • Ability to work in a Time-Sensitive Environment
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Strong attention to detail
  • Strong planning, organizational, analytical, decision-making, and problem-solving skills
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally always
  • Ability to multi-task and understand priority levels is a must
  • Data entry and typing skills
  • A commitment to professional practice and continuous professional improvement
  • Experience with Salesforce
  • Experience with Quantum or similar ERP System

 

 

Inventory Specialist

 

Position Overview:

The Inventory Specialist is responsible for the accurate and efficient movement of aerospace components, materials, and finished goods through the warehouse. This position ensures inventory integrity, compliance with aerospace standards, and timely support to production and customer requirements. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and understands the importance of accuracy and safety in an aerospace manufacturing setting.

Key Responsibilities:

  • Receive, inspect, and verify incoming shipments and aerospace components in accordance with company procedures and quality standards.
  • Coordinate material movement between warehouse, production, and shipping/receiving areas.
  • Accurately maintain inventory records through the ERP system, ensuring data integrity and real-time updates.
  • Package, label, and prepare shipments in compliance with aerospace industry and customer specifications.
  • Conduct regular cycle counts and support full physical inventory activities.
  • Ensure all warehouse activities meet safety, regulatory, and FAA compliance standards.
  • Operate material handling equipment, including forklifts and pallet jacks, in a safe and efficient manner.
  • Collaborate with purchasing, planning, and quality departments to resolve material discrepancies and support production schedules.
  • Maintain a clean, organized, and hazard-free work environment.
  • Assist with logistics coordination, including freight quotes, shipment tracking, and delivery scheduling.

Qualifications:

  • High school diploma or equivalent required; Associate’s degree preferred.
  • Minimum 3 years of experience in a warehouse or logistics role, preferably within aerospace or a regulated manufacturing environment.
  • Knowledge of aerospace parts handling, packaging, and traceability requirements a plus.
  • Proficient in ERP systems and Microsoft Office (Excel, Outlook, Word).
  • Strong organizational and communication skills.
  • Ability to lift up to 70 lbs and stand/walk for extended periods.
  • Valid forklift certification preferred.

Work Environment:

  • Climate-controlled warehouse environment.
  • Must adhere to strict safety and regulatory standards.

Quality Control Inspector

Position Overview:

The Quality Control Inspector performs approved inspection programs in support of the servicing and repair of gas turbine engines and aircraft components. This role ensures compliance with Federal Aviation Regulations, manufacturer specifications, technical data, and TES policies and procedures.

Key Responsibilities:

  • Perform all inspection duties according to TES policies and FAA regulations.

  • Conduct receiving, in-process, and final inspections of overhauled or repaired engines, APUs, accessories, and components.

  • Maintain accurate and compliant documentation and inspection records.

  • Support audit functions (employee qualifications, process verification, procedure compliance).

  • Ensure inspections (preliminary, hidden damage, progressive, final) are performed correctly with appropriate documentation.

  • Guide production personnel in inspection and compliance practices.

  • Calibrate and inspect precision tools and test equipment regularly.

  • Evaluate and apply technical data and service bulletins.

  • Identify and prevent release of non-conforming or unairworthy parts.

  • Record and track internal/external quality escapes using EHS Insight.

  • Communicate with and report directly to the Quality Operations Leader.

Qualifications:

  • Preferred: A&P or P Mechanic Certification (14 CFR Part 65).

  • Preferred: 24+ months of experience as a Final/Return to Service Inspector.

  • Experience with component repair methodologies highly desirable.

  • Proficient with precision measuring tools and quality audit practices.

  • Ability to read and interpret technical manuals, drawings, and instructions.

  • Demonstrated ability to meet the requirements of the role during the probationary period.

Warehouse Logistics Specialist

Position Overview:

The Warehouse Logistics Specialist is responsible for the accurate and efficient movement of aerospace components, materials, and finished goods through the warehouse. This position ensures inventory integrity, compliance with aerospace standards, and timely support to production and customer requirements. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and understands the importance of accuracy and safety in an aerospace manufacturing setting.

Key Responsibilities:

  • Receive, inspect, and verify incoming shipments and aerospace components in accordance with company procedures and quality standards.
  • Coordinate material movement between warehouse, production, and shipping/receiving areas.
  • Accurately maintain inventory records through the ERP system, ensuring data integrity and real-time updates.
  •  Package, label, and prepare shipments in compliance with aerospace industry and customer specifications. 
  • Conduct regular cycle counts and support full physical inventory activities.
  • Ensure all warehouse activities meet safety, regulatory, and FAA compliance standards.
  • Operate material handling equipment, including forklifts and pallet jacks, in a safe and efficient manner.
  • Collaborate with purchasing, planning, and quality departments to resolve material discrepancies and support production schedules.
  • Maintain a clean, organized, and hazard-free work environment.
  • Assist with logistics coordination, including freight quotes, shipment tracking, and delivery scheduling.

Qualifications & Experience:

  • High school diploma or equivalent required; Associate’s degree preferred.
  •  Minimum 3 years of experience in a warehouse or logistics role, preferably within aerospace or a regulated manufacturing environment.
  • Knowledge of aerospace parts handling, packaging, and traceability requirements a plus.
  • Proficient in ERP systems and Microsoft Office (Excel, Outlook, Word).
  • Strong organizational and communication skills.
  • Ability to lift up to 50 lbs and stand/walk for extended periods.
  • Valid forklift certification preferred

Work Environment

  • Climate-controlled warehouse environment.
  • Must adhere to strict safety and regulatory standards

Director of Sales

Position Overview:

TES is a trusted leader in the business aviation aftermarket, providing high-value solutions to operators, MROs, and fleet management companies around the world. We specialize in supporting multiple private aviation companies and other business jet platforms through quality parts, customer service, and deep technical expertise.

We’re seeking an experienced Sales Director to join our team. This high-impact role is responsible for leading the inside and outside sales organization, as well as the customer service team, to deliver sustained revenue and margin growth. The ideal candidate brings proven experience selling into the business jet segment and has a strong understanding of aviation parts knowledge. This role would report to the VP of Parts Distribution as you will work closely developing different business plans on multiple product lines.

Key Responsibilities:

  • Lead and manage a high-performing team of inside and outside sales professionals and customer service representatives
  • Develop and execute annual sales strategies aligned with TES’s business objectives
  • Contribute to the Long-Range Business Plan (LRBP) with accurate sales forecasts and market insights
  • Ensure pricing strategies and customer proposals are competitive and aligned with market conditions
  • Build strong relationships with aircraft operators, MROs, and fleet management companies, including regional and global players
  • Gather market intelligence (e.g., fleet utilization, maintenance events, platform trends) to inform program and inventory planning
  • Collaborate cross-functionally with Program Management and Supply Chain to enhance customer satisfaction and inventory efficiency
  • Oversee key customer contracts, monitor performance metrics, and identify opportunities for growth
  • Identify and pursue new market opportunities to expand TES’s share in the business jet aftermarket space

What We’re Looking For:

  • Bachelor’s degree in Business, Aviation, or a related field; MBA preferred
  • 10+ years of progressive sales leadership in the business aviation or aftermarket support space
  • Proven success selling to aircraft operators, MROs, fleet management companies, and/or OEM service networks
  • Specific experience with Bombardier and Learjet platforms strongly preferred
  • Deep knowledge of aftermarket dynamics, customer buying behavior, and aircraft lifecycle support
  • Excellent leadership, negotiation, and interpersonal skills
  • A leader that will invest and develop their peers and team members
  • Think strategically
  • Ability to thrive in a fast-paced, customer-focused, and collaborative environment

Product Line Analyst

Position Overview:

The Product Line Analyst plays a key role in supporting the strategic and operational success of the TES product portfolio by serving as the primary point of contact for OEM engagement, conducting detailed market and customer analysis, and collaborating cross-functionally to ensure inventory and supply chain readiness. This role is responsible for driving data-informed decisions and ensuring alignment with contractual obligations, customer demand, and market trends.

Key Responsibilities:

  • Serve as the primary account focal for OEM engagement, ensuring timely and accurate communication.
  • Perform contractual reporting to OEM partners, ensuring all requirements and deliverables are met.
  • Reconcile OEM data reporting with internal records at Turbine Engine Specialists (TES) to ensure consistency and accuracy.
  • Conduct market and fleet analysis to monitor trends and support business planning.
  • Identify and communicate market trends that impact the product line strategy and customer demand.
  • Analyze customer and sales data to evaluate performance and identify growth opportunities.
  • Review product pricing and provide insights and recommendations based on competitive analysis and profitability goals.
  • Collaborate with planning teams to ensure inventory availability across all categories: new, used/serviceable, rotable, and exchange.
  • Coordinate with the supply chain to ensure rental tools are calibrated and compliant with industry standards.
  • Partner with supply chain teams to validate that new parts are correctly built and maintained within the system.

Qualifications & Experience:

  • Bachelor’s degree in Business, Supply Chain, Marketing, or a related field.
  • 3+ years of experience in market analysis, business analytics, or a similar role; aerospace or OEM-related experience preferred.
  • Strong analytical skills with the ability to interpret large data sets and translate findings into actionable insights.
  • Proficient in Microsoft Excel, Power BI, and ERP/MRP systems.
  • Excellent communication and organizational skills with the ability to work cross-functionally.
  • Detail-oriented with strong problem-solving and project management abilities.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.

Preferred Competencies:

  • Knowledge of aerospace industry and engine components
  • Experience with OEM contract compliance
  • Strategic thinking and data-driven decision-making
  • Ability to manage multiple priorities in a fast-paced environment

Quality Inspector

Position Overview:

Pay: $85,000-$90,000 annually

TES is seeking a highly organized and detail-oriented Quality Inspector to join our team. Performs approved inspection programs for servicing and repair of gas turbine engines, aircraft components, parts or accessories in accordance with the Repair Station Manual, Federal Aviation Regulations, manufacturers’ specifications, approved technical data and TES policies/procedures.

Key Responsibilities:

  •   Performs all duties of designated inspection and product handling in accordance with TES. policies and procedures and provide reports/records, such as FRA 337’s, that comply with all applicable Federal Aviation Regulations, IPM’s, manufacturers’ specifications and the policies of TES.
    •    Completes receiving, assembly (in-process) inspection and the final acceptance inspection of each overhauled or repaired engine, accessory, appliance and component at time of completion and prior to preparation for shipment.
    •    Assists as necessary with the operation and accuracy of the filing system for overhaul records, electronic/manual maintenance records, bulletins, and related publications for their programs.
    •    Completes employee qualification audits, process verification audits, process and procedure audits, as they relate to the Repair Station.
    •    Assures that required preliminary, hidden, damage, progressive and final inspections are properly performed, and that proper inspection records, reports and forms are properly executed prior to releasing the product.
    •    Instructs production personnel in proper procedures for compliance with product/company standards.
    •    Conducts periodic inspection/calibration of all precision tools and test equipment, and ensures calibrations are current and conform to all applicable regulations.
    •    May evaluate published technical data for timely and accurate applicability to quality assurance /shop procedures to ensure reliable, quality products.
    •    Provides technical inspection support for specific engines/components and takes appropriate actions in preventing release of defective, unserviceable, or un-airworthy parts.
    •    Enters quality escapes into Turbine Update for tracking of internal/external quality escapes.
    •    Direct report to Quality Operations Leader. Maintains constant communication with Quality Operations Leader as it relates to day to day operations

Qualifications & Experience:

  • Ability to express or exchange ideas verbally with peers, clients, and public.
    •    Ability to get along with co-workers and peers.
    •    Maintenance of regular attendance and punctuality within customary tolerances.
    PHYSICAL DEMANDS
    (The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)
    •    Sedentary Work: exerting up to (50-70) pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Work involves walking, sitting, driving or standing for brief periods of time. Reaching:  extending hands and arms in any direction. Handling:  seizing, holding, grasping, turning or otherwise working with hand(s). Talking:  expressing or exchanging ideas by means of the spoken word.
    •    Hearing:  perceiving the nature of sounds by ear.
    WORK ENVIRONMENT
    (The work environment characteristics described here are representative of those employee encounters while performing the essential functions of the job.
    •    Engine shop and shop office environments, including hoists, heavy parts, chemicals, and fluids with use of precision instruments, stringent housekeeping and work area safety regulations and practices to observe and maintain.
    •    The environment may include brief periods of elevated noise exposure due to engine testing, exposure to outside weather conditions required to service aircraft engines and accessories.